FAQs - GENERAL
WHERE DO YOU SHIP TO?
We deliver Australia-wide, and offer free standard shipping on all orders.
WHEN WILL MY ORDER ARRIVE?
You will receive your order within 2 days of payment clearing, and on the days where we dispatch orders.
From time to time, there may be a delay with receiving your order due to the high demand of Advanced TRS in Australia.
If you're running low, we would recommend paying for Express Shipping at checkout. Those who pay for Express Shipping receive priority.
WHEN DO YOU DISPATCH ORDERS?
We pack your orders every Monday and Thursday.
We are only a small business, so please be patient if there is a slight delay in receiving your order.
More often than not, this delay is not from our end, but rather due to a delay in receiving stock from the U.S.A, particularly given the current COVID-19 climate.
WHO CAN I CONTACT ABOUT MY ORDER, OR IF I HAVE A GENERAL QUESTION?
You can send us an email at firstname.lastname@example.org. We will endeavour to respond to you within 2 business days.